Shipping policy

At Casa Carlini, we take great care to ensure that your order arrives promptly, securely, and in excellent condition. Please review the details below to understand our shipping process, delivery options, and service commitments.

Order Processing

Processing Time: Most orders ship within 2–3 business days of payment. During peak seasons or special promotions, processing may take up to 4–5 business days.
Order Confirmation: Once your order is placed, you’ll receive a confirmation email with your order details. A second email will include your tracking information once your package ships (depending on the shipping method selected).

Shipping Options

We ship through trusted carriers to offer reliable delivery services:

Standard Shipping: Arrives within 5–7 business days once processed.
Expedited Shipping: Arrives within 2–3 business days once processed.
International Shipping: Typically delivered within 10–20 business days, depending on destination.

Shipping costs are calculated at checkout based on package weight, destination, and selected shipping method.

Domestic Shipping

Available throughout all 50 U.S. states, including Alaska and Hawaii.
Orders sent to P.O. Boxes or APO/FPO addresses ship via USPS.
Free standard shipping is available on domestic orders over $49.

International Shipping

Casa Carlini proudly ships worldwide. Please note:

Some restrictions may apply due to international regulations.
Customs duties, taxes, and import fees are the customer’s responsibility.
We are not liable for delays resulting from customs clearance processes.

Tracking Your Order

You’ll receive tracking information by email once your order ships (depending on the method chosen). Use the provided tracking number to follow your package’s journey.

Lost, Stolen, or Damaged Shipments

Lost Packages: If your package hasn’t arrived within the expected timeframe, please reach out to info@casacarlini.com for assistance.
Stolen Packages: Casa Carlini cannot be held responsible for orders marked as delivered but reported stolen. We recommend shipping to a secure address.
Damaged Items: If your item arrives damaged, email info@casacarlini.com within 7 days of delivery with photos of the damage, and we’ll work promptly to resolve the issue.